If for any reason you are not satisfied with your online purchase, you may return the product with the condition of paying a 15% restocking fee. The only way to receive a full refund is if you received a damaged or defective item.
All returns must be submitted within 14 days after receiving the product. Returns after 14 days will not be accepted.
Please note, the purchaser is responsible for all shipping charges. Valenz Handmade does not supply return labels or refund shipping costs.
Returns are processed within 1-3 business days from the date of package arrival. Returns must be in original condition accompanied by all original packaging and invoice.
Please return your items to the following address:
1418 Newton Street
Los Angeles, CA 90021